Refund & Returns Policy

Our 30-day return window, what qualifies for a refund or exchange, and the simple steps to send an item back to us.

Last updated: 28 September 2026

Our 30-day window

You may return any unused item within 30 calendar days of delivery for a refund or exchange. After 30 days we can no longer accept a return unless the item is faulty.

Conditions for return

  • The bag must be unused and in the condition you received it.
  • All original packaging must be included — dust bag, box, protective wraps and any tags.
  • Please include the order number or a copy of the packing slip.
  • Sale items are eligible unless marked final sale at the time of purchase.

How to start a return

  1. Email hcs1901@163.com with your order number and the reason for the return.
  2. We reply within one business day with a return authorisation and the return address.
  3. Repack the bag securely and send it back with a trackable service.
  4. Send us the tracking number so we can follow the parcel.

Refunds

Once your return arrives and passes inspection, we issue the refund to the original payment method within 3–5 business days. Your bank may take a further 5–10 business days to show it. Original shipping charges are refunded only when the item was faulty or we shipped the wrong item.

Exchanges

If you would like a different colour or model, tell us in your return email. We reserve the new item as soon as your return is in transit. If the replacement costs more, we send a payment link for the difference; if it costs less, we refund the difference.

Faulty or damaged items

If something arrives damaged or develops a manufacturing fault, email us photographs of the item and the packaging within 7 days of delivery. We will cover return shipping and send a replacement or issue a full refund, whichever you prefer. Faults caused by normal wear, accidents, water damage or alteration are not covered.

Return shipping costs

Return shipping is paid by the customer, except where the item was faulty or incorrect. We recommend a tracked service — we cannot refund parcels that go missing in transit without proof of delivery.

Non-returnable items

  • Gift cards.
  • Items marked final sale.
  • Personalised or monogrammed pieces.
  • Items returned after 30 days.

Contact us

Questions about this policy? Write to us and we will answer within one business day.

Email: hcs1901@163.com
Support hours: Monday to Friday, 9:00–18:00 (GMT+8)

Related pages: Privacy Policy · Shipping Policy · Terms of Service · Contact Us