Complimentary tracked shipping on orders over $150
Contact
Questions about a bag, an order or a repair? Write to us — a person reads every message, and usually answers the same day.
How to reach us
One inbox handles everything, so nothing gets lost between departments.
hcs1901@163.com
Orders, returns, repairs and product questions all arrive here.
Support hours
Monday to Friday, 9:00–18:00 (GMT+8). Anything that lands outside these hours is answered the next business day.
Response time
Within one business day. Order and return enquiries are usually answered the same day.
Send us a message
Include your order number if you have one — it saves a round trip.
Before you write
Three things that let us resolve it on the first reply.
Your order number
It is in the confirmation email we sent. With it we can open the order without asking you twice.
A photo, if something is wrong
One clear photo of the bag and one of the packaging is enough for us to approve a return or a repair.
The outcome you want
A refund, an exchange or a repair quote — saying so up front means we answer with the right option first time.
Returns and exchanges are covered in the Refund & Returns Policy, delivery windows in the Shipping Policy, and how we handle your details in the Privacy Policy.