Shipping Policy

Processing times, delivery estimates and shipping rates for Taiguo orders, plus what happens if a parcel is lost or delayed.

Last updated: 28 September 2026

Processing time

In-stock orders are picked and packed within 1–2 business days. Made-to-order pieces, such as the Orsino Grande Top-Handle, take 2–3 weeks before dispatch; the product page always states this. You will receive a dispatch email with a tracking number as soon as your parcel leaves us.

Delivery options

  • Standard tracked — 5–8 business days. Free on orders over $150.
  • Express tracked — 2–4 business days. Flat rate shown at checkout.

Delivery estimates start from the dispatch date, not the order date, and are working days only.

Shipping cost

Shipping is calculated at checkout from the destination country and the weight of the parcel. The exact amount is shown before you pay — there are no hidden handling fees.

Tracking your order

Every parcel ships with a tracking number, sent by email and available in your account under Orders. If tracking has not updated for more than 5 business days, contact us and we will open an enquiry with the carrier.

Customs, duties and taxes

Orders may be subject to import duties or taxes charged by your country when the parcel arrives. These are the customer’s responsibility and are not included in our prices or shipping charges. Customs delays are outside our control and are not counted towards the delivery estimate.

Lost, delayed or damaged parcels

If a parcel is marked delivered but you cannot find it, please check with neighbours and the local depot first, then email us within 7 days. If a parcel is lost in transit we will send a replacement at no cost. Report visible damage to the carrier on delivery where possible, and send us photographs within 48 hours so we can resolve it quickly.

Incorrect addresses

Please check your address carefully at checkout. If you spot a mistake, email us immediately — we can change it until the parcel is dispatched. Parcels returned to us as undeliverable due to an incorrect address are refunded, less the shipping cost.

Contact us

Questions about this policy? Write to us and we will answer within one business day.

Email: hcs1901@163.com
Support hours: Monday to Friday, 9:00–18:00 (GMT+8)

Related pages: Privacy Policy · Refund & Returns · Terms of Service · Contact Us